Hotelbeds Reviews

!!WARNING!! DO NOT book with any travel entities that use HotelBeds.com.

You have no recourse for any imposed cancelation or issues, and no one cares!!

HotelBeds serves as a back-end booking platform (aka travel partner) for online travel sites such as Super.com and Trivago.com, travel agents and travel advisors.

HotelBeds plays this game - at the travelers expense - of overextending bookings, then informing the 3rd party travel entity who informs the traveler at THE LAST MINUTE (less than 24hrs) that the booking has been canceled. Sorry for the inconvenience .. your reservation could not be confirmed. Imagine, you flew to another state, schlepping a bag/s, you go to check in with your confirmation number and email, and are told you do not have a reservation.

Hotel: Sorry - there is no room in your name; there has never been a reservation in your name on this date. I see the reservation youre showing me, but that number belongs to the 3rd party travel entity. You will need to contact them.

The next minimum 6hrs are insanity trying to get the 3rd party provider to rebook you anywhere.

And the 3rd party you booked with cant do anything anyway, as they rely on HotelBeds who is so far removed from the you, the Traveler, they have zero incentive to help.

Money back from the 3rd party travel entity is an option, but now youre paying top dollar for a last-minute reservation of your own, IF there is a room available. If not, you are left searching for a place to stay in a location you may not be familiar with, possibly without transportation to navigate, toting your luggage, god forbid you have a child/ren with you, any disabilities or it is approaching nightfall.

The response from Sofitel to my email is as follows: Can you please let me have the information I require and perhaps explain why the hotel was not advised that I had cancelled. Thank you.

David Foster. My email is davidkufara@***.com Dear Mr Foster,

Thank you for your email.

I have checked our records, and I can confirm that this reservation was made through a third-party agent, Hotelbeds.

Unfortunately, we have no record of receiving a cancellation request for this booking. The reservation was marked as a no-show in our system.

As the booking was made via Hotelbeds, we are unable to provide the invoice. We would recommend contacting Hotelbeds directly, as they should be able to assist you further with the documentation required for your insurance claim.

Kind regards,

Sofitel London Heathrow Hotel

Contact request from your website

Post title :

First Name : David

Last Name : Foster

Email : davidkufara@***.com

Phone number : 0771002****

Address : Kufara

City : Tregony

Zip Code : TR2 5PY

Country : United Kingdom

Message : Back on 2ndMarch, I booked a room with check-in Wednesday May 06, 2026 and check-out on Thursday May 07, 2026 with Booking Ref.#928******** and your Booking Confirmation #R620140****.

Sometime later I had to cancel this as I had suffered a stroke and was forced to cancel my trip. I now cannot find the message I sent to you to cancel the booking or your response which I need for my insurance claim. Are you able to get this information from your system and send me an email confirming I cancelled? I would be most grateful if you could manage this.

Many thanks in anticipation. David Foster

I made a reservation for my brother. I thought I was doing it directly with the hotel.

Unfortunately, it was through Hotelbeds.com. I needed to cancel the reservation, so I called the hotel and canceled. The room was refundable. The hotel tells me that it was made via Hotelbeds and that they can't process a refund until I talk to Hotelbeds.

The customer phone number never answers. I am one very unhappy customer. I have spent over 3 hours with AI chats and gotten nowhere. I have a confirmation number (3F4568A) but can't reach anyone.

If I wait another day, my refund will only be partial (assuming that I can reach anyone). I need to ensure that I am getting my refund. Please advise.

Dr.

Barbara E. Anderson